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What you will do:

  • Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
  • Greet and welcome guests as soon as they arrive on our space
  • Answering phone calls within 3 rings and performing service calls
  • Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
  • Resolve disputes and issues with residents and customers and take ownership of feedback
  • Ensure customers are retained on Core Collective's platform
  • To perform shift duties - Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
  • Ensure that the whole space is well maintained and that appropriate SOPs and internal processes are being followed
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time.

Qualities we are looking for:

  • 2 years of relevant Customer Service experience (Hospitality background would be an added advantage)
  • Passionate about providing excellent service to our internal and external clients
  • Willing to go the extra mile
  • Driven to succeed and enjoy problem solving
  • Ability to build and maintain positive relationships with various stakeholders
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

What we offer:

  • Growth and Opportunities

  • Training and Development

  • Free access to premium gym facilities 

  • Awesome coworkers

  • Detailed onboarding process to set you up for success

  • Attractive Benefits

 

Apply Now