What you will do:

Customer Experience and Operations:

  • Ensure that customer experience excellence is delivered within Core Collective's business, culture and values
  • Refer all enquiries via phone, web and walk-ins to the correct channels
  • Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
  • Resolve disputes and issues with residents and customers and take ownership of feedback
  • To perform shift duties
  • Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy
  • Ensure that the whole space is well maintained and that appropriate processes are being followed
  • Prepare and deliver adequate information on Core Collective's products and services
  • Assist with walk-in tours and enquiries
  • Support the sales process by ensuring that all leads are captured in the sales system and passed on to the relevant department 

Community: 

  • Support the account management team with new residents
  • Manage the onboarding process with new residents, this includes setting up new accounts and prompt collection of payment
  • Engage and build customer loyalty while retaining residents and customers on Core Collective's platform 

Qualities we are looking for:

  • 2 years of relevant Customer Service experience (A hospitality background would be an added advantage)
  • Passionate about providing excellent service to our internal and external clients
  • Willing to go the extra mile
  • Driven to succeed and enjoy problem-solving
  • Ability to build and maintain positive relationships with various stakeholders
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
  • Willing to work at Sentosa

What we offer:

  • Growth and Opportunities

  • Training and Development

  • Free access to premium gym facilities 

  • Uniform tops provided
  • Transport benefits for opening shifts provided
  • Starting from $10/hour, with added incentive for weekend shift (Part-timers)
  • Flexible hours with no minimum commitment (Part-timers)

 

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