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The Community Executive’s purpose is to drive resident engagement, resident retention and resident growth within Core Collective. You should possess excellent communication skills in particular written and have the ability to manage time, work effectively, and complete projects under pressure while demonstrating attention to detail.

Key success measures are:

  • Cross Referrals/Resident Collaboration
  • Resident Growth and Space Utilization
  • Resident Satisfaction
  • Resident Retention Rate
  • Resident Engagement
  • Member Leads to Resident Won Sales Conversion
  • Members using multiple services

Key accountabilities

The key accountabilities for the position are listed below.

  • Support the account management team with new residents by managing the on-boarding, off-boarding and renewals process, this includes setting up of new accounts, prompt collection of payment etc.
  • Ensure that group fitness classes are uploaded accurately and in a timely manner
  • Day to day point of contact for Residents, proactively problem solve any resident-related issues with the support of other teams
  • Responsible for communicating resident feedback to the appropriate teams or department heads
  • Assist to ensure quality assurance by helping to screen new residents and conducting frequent reviews of current Core Collective residents
  • Assist with regular town halls and check ins (business advice) with Core Collective residents
  • Gather success stories and testimonials from Core Collective residents
  • Foster a collaborative community and build customer loyalty through community initiatives such as networking events and cross-referrals
  • Work with the Customer Experience and Operations team to ensure space is well maintained and conducive for all residents
  • Update the team with weekly Account Management metrics

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