The Community Executive’s purpose is to drive resident engagement, resident retention and resident growth within Core Collective. You should possess excellent communication skills in particular written and have the ability to manage time, work effectively, and complete projects under pressure while demonstrating attention to detail.
Key success measures are:
Cross Referrals/Resident Collaboration
Resident Growth and Space Utilization
Resident Retention Rate
Member Leads to Resident Won Sales Conversion
Members using multiple services
The key accountabilities for the position are listed below.
Support the account management team with new residents by managing the on-boarding, off-boarding and renewals process, this includes setting up of new accounts, prompt collection of payment etc.
Ensure that group fitness classes are uploaded accurately and in a timely manner
Day to day point of contact for Residents, proactively problem solve any resident-related issues with the support of other teams
Responsible for communicating resident feedback to the appropriate teams or department heads
Assist to ensure quality assurance by helping to screen new residents and conducting frequent reviews of current Core Collective residents
Assist with regular town halls and check ins (business advice) with Core Collective residents
Gather success stories and testimonials from Core Collective residents
Foster a collaborative community and build customer loyalty through community initiatives such as networking events and cross-referrals
Work with the Customer Experience and Operations team to ensure space is well maintained and conducive for all residents
Update the team with weekly Account Management metrics